ALWAYS ON THE MOVE: INSTANT HYDRAULIC SERVICE
In the event of unforeseen failures in hydraulic components, work needs to be done quickly. Our mobile hydraulic emergency service is there for you 24/7, 365 days a year, ensuring minimum downtime with 180 service vehicles nationwide. Our well-trained and experienced service technicians will be with you within an hour. They fix faults, install spare parts and install hose lines on site thanks to the on-site workshop.
SO EASY AND FAST TO REQUEST MOBILE EMERGENCY SERVICE
If the worst comes to the worst, the mobile emergency service is there for you. Contact us and our staff at the service center will take care of all the planning and coordination with the service technicians.
call by phone
You can reach the emergency service via the free service line 0800 - 77 12345.
Communication via mobile app
You can use the HANSA‑FLEX app to contact the emergency service free of charge.
form on website
Request support from the mobile emergency service directly using our form.
EFFICIENT PROCESSES FROM LIQUIDATION TO DOCUMENTATION
digital trend
Our experienced dispatchers are ready for you around the clock. With the support of powerful software, you always have a complete overview of all orders, planned delivery routes and locations of all vehicles. With one click, you can find the service vehicle that can be with you in the fastest way. For efficient order processing, dispatchers also pre-send all important order-related information to the service technician from his tablet. The mobile emergency service arrives at your place perfectly prepared.
Correct explanation
We rely on your support for the fastest processing of processes. Therefore, please describe the relevant service situation as clearly as possible:
Who are the links?
Which parts and components are faulty?
Do you have photos of the installation condition?
What spare parts may be needed?
Perfectly equipped
Service pockets are equipped with the most frequently needed spare parts and wearing parts in the respective application area. The application software of our mobile hydraulic emergency service is directly linked to material management. In this way, the dispatcher can see in advance what spare parts the relevant vehicles have when creating a service order. If the job requires additional parts, a stop at the nearest HANSA‑FLEX branch is included on the route to the customer.
Mobile hose production
Mobile hydraulic emergency service vehicles are rolling mills. On board are all equipment for the assembly of hydraulic hose lines, such as a hose press, as well as a cutting and stripping device. The underground generator provides a self-contained power supply on construction sites or remote work sites and also allows for night operations. With the 400 volt generator, the wheeled workshop is completely independent of local conditions.
Comprehensive documentation
During their duties, service technicians use their tablet to take high-resolution photos of damage and newly installed components and record the information in the service report. This can be signed by the customer on the on-site tablet and then emailed along with the invoice. If the customer uses the X-CODE and the My.HANSA‑FLEX hose management portal, the service technician stores the hose line replacement directly in the system.
HANSA-FLEX'S MOBILE EMERGENCY SERVICE PROVIDES THESE ADVANTAGES
When it comes to unplanned outages, every minute counts. Controlled by an experienced service technician and optimally equipped with a mobile workshop, the HANSA‑FLEX service fleet offers quick assistance in an emergency.
Always available Short downtimes Qualified service technicians Certified quality
180 service vehicles are on the roads throughout Germany around the clock. One of them is always in your area and therefore only a phone call away. In addition to the mobile hydraulic emergency service, approximately 200 of our branches can be reached at any time of the day with a 24-hour service.
For us, immediate service really means immediate. Fast response times, efficient resource planning, digital tools, and end-to-end networking of planning and service technicians keep downtime to an absolute minimum.
Only professionals sit in the service vehicles at HANSA‑FLEX. Experienced and trained service technicians, with their extensive technical and practical knowledge, ensure that the job is done quickly and reliably.
We deliver quality certified according to DIN EN ISO 9001 and comply with occupational health and safety regulations according to OHSAS 18001. All components used in the application comply with the tried and tested HANSA‑FLEX quality.
WE ARE HERE FOR YOU
This is how a service call by the mobile emergency service works
