Hidroman makes a difference with its customer-oriented after-sales service approach!

Hidroman makes a difference with its customer-oriented after-sales service approach!

Hidroman makes a difference with its customer-oriented after-sales service approach!

With a 20-year history in the Hydraulic System sector, Hidroman offers an after-sales service approach focused on increasing customer satisfaction with maintenance contracts aiming to reduce the operating cost of its customers and increase efficiency.

Hidroman, the innovative brand of the Hydraulic Equipment sector, continues to make a difference with its services that are positioned in accordance with the needs of its customers after sales as well as the services it provides before sale. Turkey and across Europe on working with its customers uninterrupted and secure service that aims to provide Hydro bearing, a flawless customer experience; it defines product reliability and after sales services reliability.

In order to create brand loyalty, Hidroman has become a part of its corporate culture throughout the life of the product, and the services it provides within the scope of After Sales Services; supervises and installs under four main headings as assembly, commissioning, maintenance-repair and original spare parts supply. Supervision service; It includes consultancy and training services on issues such as efficient hydraulic equipment selection, rules to be considered for proper product assembly and connection of the pump with other installation equipment. The commissioning service after the installation of the device is also carried out by the technical personnel of Hidroman who are experts in their fields.

In hydraulic equipment technologies used in many different fields, malfunctions may occur over time due to operating conditions. During the 10-year life of an equipment, the initial investment cost and repair expenses constitute 10-15% of the total cost, while the remaining expenses are due to energy consumption. Hidroman presents the “system solutions that aim to reduce energy consumption to minimum” by examining all processes from hydraulic system selection to all equipment that hydraulic system will operate.

In addition, with the preventive and preventive maintenance agreements, it aims to reduce the risk of malfunction of the device, prolong its life and operate the device with low energy consumption at high efficiency.

Thanks to the advantages offered by Hidroman with its preventive and preventive maintenance services, the budget allocated for its customers is amortized in a short time.

In the works where uninterrupted service is important, Hidroman intervenes in malfunctions in a short time and minimizes the losses caused by labor losses. Offering original spare parts guarantee to its customers for 10 years in the hydraulic systems sold, Hidroman shortens the downtime by eliminating the failures that will occur in this period by delivering the original spare parts tested in case of failure.

Hidroman After Sales Services Department stated that they offer annual maintenance services in accordance with the needs of the business. Care services and purposes; It reports that it increases hydraulic system efficiency, ensures the continuous operation of the hydraulic system, and to detect, monitor and prevent possible malfunctions that may occur in equipment and devices working using technological measurement, control, analysis and monitoring devices.

We aim to standardize the service they provide by auditing our authorized services periodically. In addition, we follow the calibration processes of our technical equipment in line with the quality certificates. We attach importance to the communication channels to be established in order to increase customer satisfaction both as sales and service. We are at the service of our customers 24/7 with our competent services that can answer the questions of our customers who buy our product by trusting our brand. In order to measure the customer satisfaction rate, we conduct surveys to our customers periodically through our call center. As a result of the feedbacks we receive, we take action quickly to meet the expectations of our customers. The quality of the products and services in the market is changing rapidly due to the digital transformation we experience depending on the technological developments. For this reason, we see the development of our products and services as a continuous process, and we continue our improvement and development efforts.